Shipping policy

Shipping Policy for LUNA’S CLOSET

1. Processing Time

• Orders placed during TikTok LIVE sales are processed within 1-2 business days.
• Orders from your website/marketplaces ship within 1-3 business days.

2. Shipping Methods & Delivery Times

We ship via:

• USPS Priority Mail (2-3 business days) – Best for fast U.S. deliveries
• USPS First Class (3-5 business days) – Budget-friendly for lightweight items
• UPS/FedEx (2-5 business days) – For bulkier orders

Delivery times start after the order is processed (not after purchase).

3. Shipping Costs

• Free shipping on orders over $50 (adjust based on your margins).
• Flat-rate shipping: $4.99 for orders under $50.
• Live-sale exclusives: Sometimes include free shipping promos (announced during streams).

4. International Shipping

• Currently, we only ship to U.S. addresses.

5. Tracking & Lost Packages

• You’ll receive a tracking number via email once shipped.
• If your package is lost in transit, contact us within 14 days for assistance.

6. Returns & Exchanges

• 7-day return window (from delivery date) for unused/unwashed items.
• Customer pays return shipping (unless it’s our mistake).
• Final sale items (e.g., live-sale purchases) are non-refundable unless defective.

7. Contact Us

For shipping questions:

• Email: 963queenb@gmail.com
• DM on TikTok @closetdeluna.00